Senior Support Analyst

Job Description

Responsibilities Direct Responsibilities
• Perform BAU support operations of Unix, Linux, Ubuntu, CentOS and related systems in APAC.
• Manage and install server operating systems on both physical hardware and virtual environments.
• Plan, test and execute Production changes successfully following BNPP Change Management process.
• Manage Priority 1 issues to help define and communicate the issue and any necessary changes needed to resolve the issue.
• Able to work autonomously and as part of a team using strong analytical and troubleshooting skills supporting Unix, Linux, Ubuntu, CentOS server technology during APAC Shift hours i.e from 07:00 to 20:00 hrs HKT
Contributing Responsibilities
• Technical ability to give support for L2/L1 incidents of Unix Server Operating Systems it includes Health Check-up, Monitoring alerts and take preventive and reactive actions. Good troubleshooting skills.
• Experience on virtual technology platforms such as VMware websphere 6.x or Microsoft HyperV 2019.
• Perform gap analysis of the existing infrastructure, create implementation plan to bridge the same.
• Conduct OS-level and VMware patch planning, coordination and execution using patch management tools and Security Expressions ( Hardening of OS )
• Experience using Centrify for authentication and privilege account management is preferred (but not essential)
• Capacity Management for disk, memory CPU etc. and Forecasting the recommendation. Intermittent resource usage and optimization advice.
• Strong knowledge on governance, server build and administration of IT services in cloud based environments
• Relishes taking ownership, being totally hands-on and comfortable directly interfacing with people at all levels of the organization.
Technical & Behavioral Competencies Required Technical Knowledge/Skills :
• At least 5+ years of technical experience in as many of these operating systems (OS):
  • Red Hat Enterprise Linux 7.x / 8.x
  • IBM AIX 7.x / 8.x,
  • Ubuntu 18.x / 20.x
  • CentOS 7.x
• Good Understanding and Knowledge of Cloud Fundamentals is required for this role
• Experience on virtual technology platforms such as VMware websphere 6.x or Microsoft HyperV 2019.
• Candidate must be competent on how to install the OS on physical servers and virtual servers.
• Working experience with day to day tasks like vMotion, P2V,Clustering, Performance Monitoring, Basic CLI Commands, Alerts, monitoring, & DRS, backup and recovery.
• Hardware and Networking Knowledge on Server Hardware Multiple Vendors, Remote Management Tools, Software & Hardware RAID, Technical understanding on network topologies & devices, Storage Devices
• Strong knowledge on governance, server build and administration of IT services in cloud based environments
• Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.
• Be service oriented, customer focused, positive, committed and have an enthusiastic can do attitude.
• Be willing to do shift work and some weekends. Also be on call or attend incident calls outside office hours at short notice.
• Demonstrate a systematic and logical approach to problem-solving
• Able to follow the bank s standards, processes and procedures.
• ITIL 4 Foundation qualification .
Other Value-Added Competencies :
• Knowledge and experience with Powershell, PowerBI, Ansible Tower, Ivanti, Veritas and BMC software.
• Experience using or supporting VSAN, iSCSI, DAS, NAS, SAN storage technologies.
Specific Qualifications (if required) : Professional certification in any of the listed Unix OS Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkCommunication skills - oral & writtenClient focusedAbility to deliver / Results drivenTransversal Skills:(Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to manage a projectAnalytical AbilityChoose an item.Education Level:Bachelor Degree or equivalentExperience LevelAt least 5 years Other/Specific Qualifications (Professional certification in any of the listed Unix OS), *NA

Keyskills :
sqlpatch managementaccount managementservice deliverylogical approachtechnical supportunix