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Senior Support Specialist

2.00 to 3.00 Years   Mumbai City   10 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Sales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

  • Awareness and understanding of the Group s business strategy and model appropriate to the role.
Business
  • Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
  • Responsible for provision of primary support to global users of Murex applications within Financial and Treasury Markets.
Risk Management
  • The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures
Governance
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the MUREX Support team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Global userbase of Murex technology within Financial and Treasury markets
  • Surrounding system technology support teams
  • Senior management within Technology Support
Other Responsibilities
  • Active participation in development squads as part of Agile development methodology to delivery quality outcomes to the business.
Our Ideal Candidate
  • At least 2+ years of production application support or related experience
  • Knowledge of scripting (shell, Perl, Python).
  • Excellent communication, both written and verbally.
  • Ability to work under pressure, multi-task and deliver.
  • Self starter/motivator and ambitious.
  • Knowledge of networking concepts & protocols in a trading environment.
  • Strong team player.
  • Configuration and management of vendor batch management toolsets (Control-M)
  • Knowledge of SQL (Sybase or Oracle)
  • Configuration and management of vendor or bespoke monitoring toolsets (Geneos/Patrol)
  • Ability to resolve problems and incidents.
  • Knowledge of Solaris or Red Hat Linux.
  • Willingness to work on shift pattern
,

Keyskills :
biddingbrokeragebrokingformsinsurancebatch managementbusiness strategyagile developmentfinancial marketsapplication supportpersonal responsibilityregulatory requirementssqlredsetperlriskturnagilemurex

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