Senior Support Specialist

3.00 to 5.00 Years Mumbai City 04 Jun, 2021

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	Banking / Financial Services
Functional Area	IT Operations / EDP / MIS
EmploymentType	Full-time

Job Description

Have good sense on IT service management, manage incidents, problems, changes, of varying complexity.
Monitoring Geneos ITRS and BMC Control M.
Perform in depth technical BAU application support.
Prioritize work to successfully deliver service in a diverse environment.
Put forward ideas to improve automation and/or efficiency, and own through to implementation.
Drive CIO for bug fix resolution or application enhancements to improve PSS supportability of the platform
Adhere to Change Control and Fault Reporting Procedures.
Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts.
Work closely with Windows/UNIX/Database/Network/upstream/downstream systems to improve service offering.
Manage open risks and audit points through to closure.
Perform risk reviews of the environment and raise new risks where/when applicable.
Perform proactive knowledge transfer and cross training with internal teams.

Keyskills :
biddingbrokeragebrokingformsinsuranceit service managementrisk reviewschange controlservice managementknowledge transfer

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Senior Support Specialist

Job Description

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