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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This request is to backfill for resource who is transferring effective to another function. This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
Responsibilities To understand the issues experienced by the business users To provide accurate troubleshooting steps and resolve the Tech issues for the business users To ensure prompt assistance within the defined timeline To maintain TicketChat Quality To ensure process SLAs are met To remain compliant and highlight any risk issue identified
Requirements Education: Bachelor s degree Certification: ITIL Desirable Experience range: 4 5 years of relevant experience Mandatory skills: Voice proficiency, Strong Communication, Multi-Tasking ability, Excel and Word knowledge
Desired skills: The individual will be part of Level 1 team and will be required to assist Mortgage application and Technology Support Via chat and provide troubleshooting steps with appropriate resolutions.
Work timing: 9.30pm to 6.30am (Rotational)
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Keyskills :
servicedesk servicelevels microsoftapplications itil chat risk slas excel basic steps prompt business communication troubleshooting ServiceImprovement CMDB CAServiceCatalog ServiceDeskManagement ServiceLi