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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Report to Program Manager/ operations Manager.should Identify, Troubleshoot and Resolve Any Hardware, Software or Configuration Related Incidents Observed On Any Equipment Across Customer Network. if Any Service Impacting Incident is Not Resolved Within One (1) Hour, Then It Will Be Ensured that Concerned Oem Engineer is Available On- site At Customer Central Locationresponsible for Preparing Method of Procedure for Any Configuration Changes, and Executing Any Configuration Changes as Approved By Customerresponsible for Leading Any Planned Scheduled Maintenance Activities.should Be Able to Lead Any Incident Calls with Oem Technical Support and Provide Any Inputs Required for Restoration.key Spoc for Incident , Problem & Change Managementresolve Customer Escalationsensure Service Delivery as per Agreed Sow / Slaassist Manager in Monthly Dashboards / Service Level Parametersmentor & Hand Hold L1 Teams and Enhance Their Performanceact as a Key Spoc for L2 & L3 Incidentstake Initiatives in Learning & Evaluating New Network Technology & Tools prepare Rca for Sev1 Incidents process / Procedure / documentation Preparation for Existing and Upcoming Environment.,
Keyskills :
environment customerrelations sales sap delivery servicelevel servicedelivery it oem rca sow hardware software equipment operations evaluation maintenance preparation echnicalsupp netw ktechnology