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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BDStatistics / Analytics |
| EmploymentType | Full-time |
The candidate will be responsible for the installation, configuration, maintenance and support of all versions of Windows Operating Systems, Messaging and Virtualisation platforms. Reporting into the Intel Services Technical ManagerKey accountabilitiesTechnical ActivitiesTo work as a member of the Intel team in Mumbai supporting a global Windows based estate.To ensure that Server and Infrastructure incidents are resolved within specified SLA s, liaising with other support teams and 3rd parties where appropriate.To ensure that appropriate escalation procedures are followedTo ensure that necessary team documents are maintained.Following up on morning checks results and resolving reported issues.To ensure that any enhancement and project work is delivered to the agreed scope and timescale and within agreed budgets.To comply with departmental policies and standards (Change control, Problem management and security standards)To adhere to all compliancy, audit and corporate policies. (e.g. Health and Safety)Experience and personal qualitiesRelationship managementIdentify, recognize and acknowledge IT management and stakeholdersDetermine their influence and interest in BAU and strategic goalsEstablish communication channel with relevant stakeholdersSet the goals at individual and team level to meet management expectationsPlan, execute and share the progress with the managementCommunicationExcellent written and oral communication skillsExcellent listening and interpersonal skillsLogical thinking and efficientKeen attention to detailAbility to conduct research into systems issues and products as requiredAbility to communicate ideas in both technical and user-friendly languageGeneralHighly self-motivated and directedAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong customer service orientationExperience working in a team-oriented, collaborative environment.EssentialExcellent communicator, written and verbal.Advanced level of server and infrastructure troubleshooting skills up to and including 3rd level support. (IIS, DNS, DHCP, Group Policy, Active Directory)Full understanding of the Concepts in Managing Microsoft Operating Systems, Active Directory, Web servers and Messaging installations in a Global Multi Domain Forest.Windows Operating Systems support up to and including Windows 2008.Messaging Systems including Microsoft Exchange.In-depth experience of VMware virtualisation including network and resource configuration, template creation and troubleshooting.Storage solutions including SAN and NAS, implementation and support.Backup architecture, support and configuration.Professional Certification and Accreditation, such as MCT IP and VCPGraduate or higherA quick Learner with the ability to take a structured, methodical and disciplined approach to all tasks.The Ability to investigate issues or evaluate products and produce articulate and convincing proposals and documentation to enable their support or deployment.To be able to work effectively to tight deadlines while providing high quality feedback to all relevant parties.Desirable:Preferred Technical SkillsCitrix and/or other thin client environments.Understanding of compliancy requirements and processes such as IT Security and Audit requirements, Business Continuity Management and Disaster Recovery techniques.Advanced system configuration (System hardening etc.)Automation and Scripting knowledge,
Keyskills :
antivirusautomationdhcpcablingdnsebserverscustomerservicegrouppolicyitsecuritybusinesscontinuitymanagementitmanagement