Service Automation

Job Description

* Department: Wealth Management Technology Job Location: Mumbai About UsMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.Technology/Role/Department at Morgan StanleyTechnology is the key differentiator that ensures that we manage our global businesses and serve clients on a market leading platform that is resilient, safe, efficient, smart, fast and flexible. Technology redefines how we do business in global, complex and dynamic financial markets. We have a large number of award winning technology platforms that help to propel our Firm s businesses to be the top in the market. Our India technology teams are based in Mumbai and Bengaluru. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge. MS Wealth Management (MSWM) Technology Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office. Position Description Individual will be responsible for helping driving the Morgan Stanley Wealth Management Service Automation Strategy. This includes opportunity identification by working heavily with SRE teams, requirements / authoring of stories in Jira, solution engineering, automation development, implementation of automation capabilities, providing playbook support in some instances, work with various partner teams and SREs to solicit Agile feedback (CSI Opportunities and product improvement), and finally a heavy focus on performance metrics to ensure our priorities are aligned and capabilities are based on value.Working with both horizontal and vertical teams, partnering within many different areas including: SREs, CommandCenter / L1, Development Teams, Integration Engineering, Monitoring Teams, Inc Mgmt, Prob Mgmt, IAM, Architecture / System Engineering . Along with various Vendor teams.Work closely with various Stakeholders, conducting TableTop Discussions, performing Value Analysis to help define new opportunities and proposed automation solutions. Identify and drive the right balance between automated workflow and efficiency gains, continually pushing to achieve higher levels of Stability.Help Drive an Automation Strategy, which will transition WM Service Operations to a more Proactive Service Automation Model. As a corner stone of our automation program, the Virtual Engineer will continue to take on a growing role as we work toward our target state support goals and onboard new automation capabilities.

• Serve in the role of technical subject matter expert, driving service automation solutions , while identifying opportunities for reusability and defining priority
• Define Requirements for both New and Existing Automation Capabilities.
• Solution Architecture which includes the Design and Implementation of new automation capabilities, Workflows and Human Adoption Plans.
• Support SRE automation development efforts by playing various roles including: Playbook Support, Solutions Engineer, and Automation Analyst.
• Establish Service Automation standards and promote best practices
• Collaborates with partner teams and identify service automation needs.
• Drive Automation delivery and competencies within the technical teams.
• Conduct research on Automation products, services, and standards to remain abreast of developments in the Service Automation Industry.
• Oversees new and existing automation capabilities. Provide support for some instances of automation development.
• Create and Maintain a Service Automation Roadmap
• Interact with partner teams to ensure services development is completed according to business requirements and enterprise standards.
• Conduct Data Analysis / Performance Metrics Review to drive Problem Management (Identifying Patterns, Trends and Gaps in Current State. Drive Resolution and CSI)
• Plan, engineer and implement robust solutions, exploiting emerging technologies to provide compelling solutions.

, * Skills Required Required Experience : 5 to 7 yrsExcellent verbal and written communications skills, including ability to present in front of Senior Mgmt.Ability to work in an Agile Development Environment and using Jira.Functional knowledge of Service Operations and Production Mgmt.Ability to identify and work with SREs, ASG mgmt and other support practitioners to identify automation opportunities.5+ years of Financial Service Technology Experience.5+ years experience with business requirements gathering and technical documentation.3+ years experience Engineering Automation Capabilities.3+ years experience Python Coding (or equivalent syntax for automation script development).Hands on knowledge of PowerShell, Linux shell scripting, Object Oriented Programming, OS installation and troubleshooting.Ansible Automation Framework engineering / development experience (We will consider candidates that have experience with an equivalent Automation framework).External Configurations Knowledge and Implementation (Leveraging IaC Infrastructure as Code).Hands on knowledge of PowerShell, Linux shell scripting, OS installation and troubleshooting Skills Desired Functional knowledge both distributed and Cloud Environments (Public and Private Cloud is a PLUS)Data Analysis / Engineering Skills: Experience with SQL, Excel, Service Operations Data Sets. Creation of New SQL DataSets / Tables.Tableau Dashboard Development is a PLUSWorking with Common Stability Metrics (i.e. MTTR, MTTI, SRE KPIs)SiteMinder, Kerberos and entitlement / access management knowledge is preferredGeneral multi-tier application architecture knowledge is a plusExperience working within a DevOps ModelUnderstanding of SRE model.Bachelor s degree in Computer Science, Information Systems, Engineering or other related scientific and or technical discipline in an equivalent experience.

Keyskills :
technical subject matterobject oriented programmingdata analysisdata servicesprivate cloudvalue analysisshell scriptingos installationcapital marketscomputer scienceclient reportingwealth management