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Service Delivery Manager B2B IT Hardware Giant

7.00 to 10.00 Years   Mumbai City   19 Jun, 2020
Unnati
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!we have opening for Service Delivery ManagerJob descriptionIf you are looking to work for one of the top manufacturing companies in India, with a great role and exposure to international working structure, then this role is for you.Our client is one of the largest IT Hardware manufacturing companies in India. Their products range from industrial machinery to IT products and services. Their clients cover segments across Banking and Finance, Airlines, Automobiles and even Government Houses.It is a privately held company with a dynamic management team, a strong financial base, and excellent R&D facilities and manufacturing infrastructure that churns out quality products and services.As theService Delivery Manager, you will be responsible for management of the technical professionals including Key engineers/ Lead engineers and dedicated engineers in their respective teams.This position is primarily responsible for the support of a diverse portfolio of multiple activities including installation, PM, Life cycle support and SPOC for the customers which are based in the respective zone.What you will do:

  • Submiting AMC and Adhoc calls in time and collecting the amount within 30 days.
  • Working with Service Head & Project management team and call centre team to achieve the milestones.
  • Effectively communicating to banks/clients and intern
  • Building and maintaining strong, competent teams characterized by trust, coordination and open communications.
  • Maintaining morale and productivity by giving feedback to team members as needed.
  • Understanding performance appraisal (PMS); Executing and administering quarterly and annual reviews and delivers constructive criticism.
  • Encouraging performance-oriented culture, recommends annual /mid-term salary hikes as per the Compensation & Benefits philosophy.
  • Effectively recognizing individual and team accomplishments within her/his business function(s).
  • Proactively working with the Service Head & the Project management team and call centre and Internal various team for activities like resource requirements, job rotations, and attrition prevention.
  • Recognizing Top Talent, Critical resources in the teams.
  • Designing and updating Succession plan for all the critical resources to minimize the business risk
Required Candidate profileWhat you need to have:
  • 8 years Plus (3 to 5 years managerial role in Banking products domain)
  • Basic electronics, concepts of the switch, ATM skill sets along with networking skill sets.
  • Specialty in Banking Self-service products, technology & process.
  • Strong mindset towards Continuous Improvement (CI) and will be responsible for driving the CI initiatives.
  • Service delivery manager will report to Service Head.
  • Must have overall understanding and experience in Banking self-service products and its standards and Technical Support processes.
Regards,HR Team

Keyskills :
amc servicedeliverymanagement electronics ithardware atm service switch adhoctesting spoc networking bankingproducts installation support banking pm elf life cycle

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