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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Lead the PV operations of designated locations Overall responsible for successful delivery of service at offshore Strategic decisions with regard to operations at offshore Attrition management at offshore operations Ensure customer satisfaction on project deliverables Assess and prioritize actions Lead and manage the implementation of the project Monitor overall performance of SLAs Follow up if SLA is not meeting expectations Make operational decisions with regards to operations offshore Lead operational review meetings and contribute to steering meetings Capacity planning and work load forecasting in consultation with Management Maintain knowledge on current staffing pattern and foresee future staff requirement to facilitate timely recruitment ,
Keyskills :
servicedelivery itil projectmanagement delivery sla capacityplanning offshoreoperations attritionmanagement customersatisfaction pv slas pharma pattern strategy planning staffing offshore steering attrition tatementsofworksow