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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Rs 1.0 - 2.0 Lakh/Yr |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Roles and Responsibilities:L1 & L1.5 support in IT Request/Incident management First point of contact for handling IT issues, team member of Global Service Desk Emails, call monitoring Monitoring and Logging tickets in Service-Now tool Basic troubleshooting for IT requests like password and account issues, access requests Tracking and adhering to customer-specific SLAs, contractual commitments and client requirements Monitor the ticket catalogue for checking current status of logged, in process, resolved and pending tickets on a daily basis Documentation for various project metrics and maintaining ticket tracker Custom reports extraction from Service Now as required by clients
Keyskills :
englishtexecutivecustomercommunicationremoteaccessdesktopengineerithelpdesktechnicalsupportservicedeskservicedeskmanagementescalationofficeservice