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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills- Tool knowledge, Alert monitoring, Follow- up and closure of the call and enable in the RCA analysis ITIL trained Experienced in the specific tool in his/ her previous assignment.Basic problem isolation using knoweldge base ( SRDB)End user support for products like messaging and productivity apps
Keyskills :
troubleshooting ervicedesk technicalsupport