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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Hi, Greetings from Highpoints.! We have an urgent requirement for one of our MNC Client. Role : Service desk specialist Experience : 4+Yrs Locations : Hyderabad,Mumbai Required Skills : Communicate clearly and patiently via chat, email, phone, and in-person conversations Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems Mac OS X (OS installation, account creation and maintenance, file sharing concepts, printing) Basic understanding of common PC & Mac hardware components and connections. Good problem-solving skills, ability to troubleshoot without continual escalation to higher levels of support. Strong working knowledge of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari,Chrome.etc) Good data management, organizing, and prioritizing skills. You will be presented with numerous challenges and tasks simultaneously and be expected to track them all through to completion. Ability to follow written and verbal instructions, willingness to learn new procedures and tasks Candidates should have minimum of 2 years of IT support experience Excellent communication skills (oral and written) in both English and Mandarin are preferred for global office communication and project deliverables Additional responsibilities include: Assist users with their software application requirements and access to IT resources via our Helpdesk ticketing system. Performing basic troubleshooting tasks and operating system support on Microsoft Windows OS and Mac OS X. Setting up new users systems and environments Configuring new applications for emerging business needs Mobile device setup, installation and /or post installation support Provide network, phone, system, and desktop support Participate in and drive projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups Document standards, best practices and policies ,
Keyskills :
troubleshootingitil slareporting atmmac os it supportwindows os service deskmusic maki