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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 4.0 - 6 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Providing professional technical support and troubleshooting for all critical issues. Diagnosing fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Providing updates to the customer as needed to meet performance objectives. Performing technical escalations in line with company policy. Ensuring cases are allocated to the most appropriate next level/organization as part of the case flow process. Monitoring systems, customer networks and products, and deal with alerts and events as appropriate. Liaising with other relevant departments e.g. other service operations, Field Operations, PTT, Vendors etc. as appropriate. Providing advanced technical support to these same agencies as required. Documenting all troubleshooting and case management actions via the electronic case management system. To prepare technical reports as required. Providing technical guidance and support of subordinate positions. Handling and progressing on the issues that may cause serious escalations from customer to the senior management. Acting as an immediate next level contact for any customer concerns or issues. Maintaining and improving the customer satisfaction over the cases. Providing on the job coaching and mentoring to the service desk specialist. Undertaking any other reasonable task as assigned.Required Candidate profile Position in on Third Party Payroll. Skills/Knowledge: - Service oriented, customer focused with good customer service skills. - Good networking/communications background.- Experience in one or more of the following: Network, Firewalls / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products. Systems/Network Management (Netcool, Spectrum,) - Good interpersonal skills Salary would be depending on present salary & experience. ,
Keyskills :
troubleshootingitilslaatmwebhostingservicedeskcoachingmusicmakingcustomerfocuscustomerservicefieldoperationsserviceoperationsspectrummanagementtingtechnicalsupptechnicalrep