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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Service / Installation / RepairSales / BD |
| EmploymentType | Full-time |
- To generate, analyze and present (deliver monthly, weekly & daily network performance reports to Customer Service Manager (as per agreed deadline) - To monitor and evaluate usage and traffic management services - To analyze the operation of customer s network and to report on Quality of Service - To work in improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address SIP actions internally that have been agreed with CSM - To account for compliance with Service Level Agreements (SLA) and provide feedback to Primary CSM - To monitor service performance and track chronic cases and work towards resolution of these chronic cases - To support the CSM by advising planned maintenance and how this would affect the supported customer - To maintain the customer documentation fully updated in the Orange tools (GCDR, Clarify, Fileade etc) - To actively assist in data integrity issues for the assigned customers. - To produce the Root cause analysis report for the customer where required - To act as internal support SPOC for CSMs for assigned accounts
about you- - Strong analytical skills - Good communication skills - Customer centric approach - Quality and process oriented - Good Problem Solving approach - Team player
additional information- Degree Holders with good Telecom / Data / IP Network knowledge. - Good knowledge of MS - Office (Mainly Excel and Visio). Knowledge of VBA will be an added advantage - Excellent verbal and written communication skills in English language. Knowledge of French language will be an added advantage.
,Keyskills :
rootcauseanalysis qualityofservice stronganalyticalskills rootcause servicelevel dataintegrity problemsolving customerservice customercentric analyticalskills trafficmanagement serviceimprovement