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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Maintenance |
| EmploymentType | Full-time |
Job Code : IIDT - 25Designation Service Manager Job Status PermanentTraining Period - NilPositions - 01Qualification Diploma (Refrigeration & Air - conditioning) / Bachelor in Mechanical EngineeringWork Experience - 2 to 4 YearsIndustry Type Engineering / Consulting Role & Responsibilities Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production , productivity , quality , and customer - service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying , evaluating , and re - designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories , warnings , and new techniques; detecting and diagnosing network problems.Updates job knowledge by participating in educational opportunities; reading professional Publications; maintaining personal networks; participating in professional organizations.Accomplishes information systems and organization mission by completing related results is accountable for executing the Services Vertical. Location - Mumbai.Salary Not Disclosed by EmployerApply Now,
Keyskills :
workshop strategy helpdesk warranty sales ocusgroups servicestandards servicequality customerservice informationsystems spareparts professionalpublications