| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Leader with overall command and control of Priority 1 level incidents that occur during day to day global operations of ITS environmentsEngage and direct internal employees and external partner resources to ensure issue identification, help define and coordinate technical action planEstablish Order of Operations; prioritize actions required to recover services in a timely manner; assign action items to technical stakeholders according to defined technical action planCoordinate engagement of all internal/external technical teams as required for fastest possible resolution Includes establishing technical troubleshooting bridges and directing/controlling troubleshooting resourcesEstablish and assign employees and partners to shifts; ensuring effective resource management required for around the clock incident managementManage all technical and business communications, particularly notifications to business and ITS senior management; to include initial alerts, updated status, and incident resolutionMonitor and support teams responsible for incident management processes,Leader responsible for fast resolution and recovery of ITS systems from major incidentsProvide business impact assessment for P1 and escalated P2 incidents to validate proper priority level assignment; include business impact in ongoing incident communicationsDevelop, implement, and improve ongoing a P1 incident handling process; interfacing with Service Management Office for ongoing incident management process improvementEnsure problem management compliance for all P1 incidents; contribute to problem management effort based on understanding of incident root causeContribute to P1 reduction effort (Zero P1 TargetInterface with Disaster Recovery Office to understand and drill on DR process and procedures; and update with DR Office lead as neededManage change control coordination (Change Advisory Board) processes; working with Change Control Process owner as well as appropriate teams implementing changes,
Keyskills :
sparepartschangecontrolmanagementdisasterrecoveryglobaloperationsimpactassessmentincidenthandlingeni