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Service Operations

2.00 to 4.00 Years   Mumbai City   29 Mar, 2019
Capgemini
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

This role presents an opportunity for a motivated selfstarter with a background in Workplace Services to take on a key management role, liaising with colleagues from multiple geographies and technologies in areas such as Delivery Management, Contracts and FinanceJob Description

  • Be responsible for delivery to the SLA obligations
  • Carry out daytoday management of all service delivery activities, irrespective of run resource location including supplier and third party management.
  • Ensure consistency of delivery approach with SL strategy.
  • Manage Major Incidents or client alerts.
  • Develop and maintain SIPorSQP.
  • Be responsible for transitiontorun signoff.
  • Drive the identification and achievement of operational cost and efficiency savings.
  • Promote new service propositions to improve or extend the services to the client.
  • Be responsible for ensuring that the most appropriate operational controls are in place for services that are delivered to the client reduce riskorMI.
  • Be consulted regarding contract documents maintenance.
  • Review and update SLA:
  • Conduct impact assessment of contract changes on service provision.
  • Ensure productivity and cost efficiency savings are achieved.
  • Prepare content and costing of SLA work ordersorchanges quotes.
  • Be consulted on pricing during finalization of SLA work ordersorchanges quotes.
  • Ensure correct and appropriate forecasting and charging of the services work units to the account:
  • Maintain unit costing volume, ensuring it contains accurate forecasting and charging data work unitsorservice requestsorchanges.
Required skills
  • Good understanding of WPS tools and processes
  • Experience in atleast one of the Workplace Services technologies apart from Remote Desktop Support Application Packaging, Deployment Or SOE
  • Lean, SixSigma
  • Excellent communication skills
  • Experience of working within a WPS discipline
  • Analytical thinking
  • Conscientious and self motivated
  • Ability to work well under pressure
  • A teamplayer, able to achieve individual targets
  • Customer focused, service orientated approach
  • Proven organisational and time management skills
  • Able to follow bestpractice processes
,

Keyskills :
deliveryleanmajorsladesktopsoewpsmanagementmultiplepricingstrategytoolscommunicationapplicationimeservicepackaging

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