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Service QualityManagerQIG

8.00 to 10.00 Years   Mumbai City   01 Feb, 2020
HDFC Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • JR 1 To carry out various mystery shopping initiatives across business groups to ensure adherence to processes, review quality of service rendered to customers and meet regulatory compliance on KYC / AML guidelines JR 2 To carry out feedback process from internal stakeholders on products / services which affect customer service delivery by front end channel/product team JR 3 To conduct VOC for various customer facing processes and place independent findings / improvement areas to enhance customer satisfaction JR 4 Vendor empanelment, training & ensuring quality job within strict timelines JR 5 Reporting to Management & to the Board (ACB, SCCS & CSCB) Driving improvement initiatives on regulatory compliance / customer service.
Skills
  • Good communication Skills
  • Banking Product & Process Knowledge
  • Good Presentation & Analytical Skills
  • Planning and Organizing Skills
  • Knowledge of Competition & Current trends in financial Industry.
QualificationsGraduation Post-Graduation Certifications,

Keyskills :
quality of servicecustomer service delivery front endcustomer service service deliveryregulatory compliance customer satisfaction

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