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ServiceNow IT Operations Management

3.00 to 4.00 Years   Mumbai City   09 May, 2019
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :ServiceNow IT Operations Management
  • Good To Have Skills :No Technology Specialty
  • Job Requirements :
      • Key Responsibilities : The Business Analyst will be responsible for working with key project stakeholders to capture business and user requirements as Stories and work hand in hand with various team to deliver the end product with utmost customer satisfaction The Business Process Analyst: Collaborates with the System Administrator and Platform Architect to ensure stories built to platform standards Works hand in hand with the development and testing teams to ensure that the stories are understood, developed, tested
      • Technical Experience : 3 years of hands-on experience with working in the ServiceNow tool, with expertise in HR, ITSM modules, scoped application and Support Portal features 3 years experience in a medium to large-sized multi entity environment strongly preferred ServiceNow Certified System Administrator will be an added advantage
      • Professional Attributes : Service Management and business system experience in the analysis and documentation of business systems and processes 3 years ServiceNow preferred Ability to work effectively within a team and independently in a fast-paced environment that includes external resources and vendors Strong written an
    • Educational Qualification : A bachelors or Masters Degree in Information Technology, Computer Science, Engineering, Management I
,

Keyskills :
itoperationsintegrationengineeringtestingitsmechsuppsupp

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