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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | General / Other Software |
EmploymentType | Full-time |
ServiceNow ITOM Architect/SMEJob DescriptionRoles & Responsibilities:- Minimum 7 years working experience with ServiceNow platform as a Developer in enterprisewide, multitier ServiceNow production environment.- At least 10 years of experience in the IT Industry Experience- Agile Scrum methodology Experience- Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B, etc.- Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.- Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.- Excellent time management, organizational skills, crisis management and problem-solving skills are essentials- Good oral and written communication skills Strong analytical, teamwork and customer engagement skills- Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration- ITOM implementation experience - event Management- Implementation of CMDB & Asset Management, CMDB- Implementation & customization experience in Event ManagementRequired Skills- Ability to comprehend, modify and create serverside, objectoriented JavaScript, Unix Shell scripting and Windows scripting and Powershell- CCNA level of networking knowledge to include routing protocols, TCP/UDP transmission, IP transit diagnosis, subnetting and implement advanced troubleshooting including the ability to gather and analyze IP packetlevel data- Advanced and current understanding (and practice) of supported outofbox network monitoring connectors, such as SCOM, Netcool, SolarWinds and HPOM.- Understanding of SNMP traps and MIBs/OIDs Intermediate understanding of networking functionality, advanced troubleshooting including the ability to gather and analyze raw event data- Intermediate understanding of Network Fault Management and how it relates to the clients business know the right questions to ask and where to get informationSoft Skills- Strong communication- Team managing skillsCertifications & Trainings a plus:- ServiceNow Fundamentals- ServiceNow Event Management Fundamentals- ServiceNow Certified Implementation Specialist - Event Management- CCNA or equivalent,
Keyskills :
unix shell scriptingip transitclient sidebusiness rulesshell scriptingproblem solvingtime managementevent managementasset managementfault managementmonitoring tools