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Servicenow Specialist

5.00 to 7.00 Years   Mumbai City   26 Oct, 2020
IBM India Pvt Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

IntroductionSystem Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.Your Role and Responsibilities As Servicenow Specialist, you are responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams. You are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Responsibilities

  • Adopt the given technology to meet the drift of customer and business requirements.
  • Restoration of file/library/object/source member.
  • Integration of disparate systems using SOAP and REST APIs.
  • Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration.
  • Service portal configuration.
  • Perform regular health check of the system and report periodically.
  • Identify the actions required to handle error messages and system reference codes.
  • Custom Application Development.
  • Client Side and ServerSide Scripting
Required Technical and Professional Expertise
  • Minimum 5+ years of experience in Servicenow environment.
  • Demonstrate knowledge of UI design and UI programming skills.
  • Hands-on in Reporting and Performance Analytics.
  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow.
  • Solid understanding and experience in working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).
Preferred Technical and Professional Expertise
  • Proficient in working with high availability environment along with alignment to process (ITIL)
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
  • Good to have CMDB Knowledge and domain Separation Knowledge.
  • Servicenow Admin Certification and Servicenow Implementation Certification.
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. Its a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, What else is possible GTS is the place for you!Your Life @ IBMWhat matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
it service managementbusiness impact analysisit servicesclient sidehealth checkservice levelglobal deliverytime managementimpact analysisdesign thinkingcreative designaudio masteringsupport services

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