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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | ecruitment Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
*Provide updates to the trainers for updating the training curriculum based on approved changes in style guide*Contribute to best practices for Production, Proofing, Quality Checks etc. - keep Company & Client Manager updated*Following up on the Buddy program*Monitor operators quality, efficiency, etc. and provide feedback/ coaching/training wherever required post approval from Comapny & Client Manager*Will have complete ownership on quality of the shift and will be accountable for non- performers*Provide updates to Company and client Manager for any training/coaching requirement for Company operators*Keep track of all ad-hoc L&D programs and schedule associates as per the available bandwidth*SPOC for quality project implementation*Maintain the daily, weekly, monthly and quarterly reports*Ensure that the quarterly assessment feedbacks are provided to operators (by the trainer) and update Company/ Client Manager on any requirements for refresher*Conduct PIP for low performing associates*Document all feedbacks and get sign off from the associates on PIP*Conduct operators performance progress meeting with Company & Client Manager*Ensure accurate record keeping and time tracking*Contribute to all the operators Half Yearly/Yearly appraisals*Report to Client Manager on all communications/escalations related to Client staff*Maintain confidentiality of all the information accessible to the Shift Lead*Agree on weekly/monthly goals with Company and Client Manager*Ensure adequate staff attendance and manage call outs and backups*Keep track of planned and unplanned leaves and inform the Company and Client Manager of the impact*Resolve people issues and involve Company Manager in cases of escalation*Manage the workflow coordinator and ensure effective job allocation*Maintain the timesheet*Should maintain professional relationship with Client staff and leadership*Ability to work in a fast paced deadline driven environment*Ability to multi-task and prioritize workload*Should be flexible to work on-site (Client office)*Willingness to work on rotating shifts (including weekend shifts)*Strong Coordination skills*Relevant experience with MS Office (PowerPoint, Word & Excel),
Keyskills :
spocphplawproductionqualityoperationscoachingjavaassociatescasesallocationecordkeepingcorporateoffice