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Spa Receptionist

21.00 to 0.00 Years   Mumbai City   24 Jun, 2019
Marriott
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Call guests to confirm scheduled services. Answer questions about available services.
  • Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Keyskills :
fitnessadministration engineeringfront desk receptionmaintenance schedulingprocess fron

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