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Specialist Collections

2.00 to 3.00 Years   Mumbai City   22 Jul, 2019
DBS Asia Hub 2
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Business Function Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructureJob Purpose

  • To maintain the bucket balances and reduce NPA on the bank s book
  • Ensuring that effective tools are applied to recovery losses
  • Prepare Management dashboards & MIS for region to ensure appropriate indepth tracking of portfolio for the agency at product and bucket levels
Key Accountabilities
  • Work with Debt Collection Agencies to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets
  • Track Debt Collection Agencies(DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters on a monthly basis
  • Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff
  • Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies
  • Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding
Job Duties and Responsibilities
  • Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process
  • Ensure the DCA complies with Bank s Outsourcing requirement
  • Review & investigates customer complaints on DCA
  • Review customer s settlement proposal when raised by the DCA
  • Perform Controlled Self-Assessment on the DCA on a month on month basis
  • Capacity planning & training for DCA s from time to time
  • Check on timely account allocation to the DCA
  • Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
  • Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
  • Checking of Invoices raised by DCA and tracking for timely payment to DCA s
  • Any other responsibility assigned to him/her from time to time by the Supervisor
,

Keyskills :
trainingdcamisdialersriskusinessplanning

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