Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Business Function Group Legal, Compliance & Secretariat ensures that the banks interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.Job Duties & responsibilities Process and approve authorisation requests. Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved. Educate Merchants on the correct card acceptance and authorisation procedures. Attend to and process Lost/Stolen Card reports from Cardholders. Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses via the following Attend to fraud alerts on a timely basis within acceptable turnaround time Conduct a review of cardholder transactions Contact cardholders to verify transaction Ensure submission of pertinent information / reports on confirmed fraud transactions. Monitor personal and team performance and identify ways to improve team performance and service standards. Willing to work in shifts (24/7) based on team requirements Actively review and streamline operation processes Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards Check & maintain necessary MIS data, reports, files, records or movements; Provide necessary administrative support in the processing of authorisation- related tasks. Provide timely updates to BU/SU/Team LeadExperience Associate 4-6 years, Analyst 2-4 years, in similar profile Proficient in English with good interpersonal and communication skills Willing to do shift duties (24/7 set up),
Keyskills :
crime prevention through environmental designservice qualitybusiness bankingfraud monitoringteam performanceadministrative supportmissetfraudtrustbankingenglishrecordsbusinessanalysisteamwork