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Specialist, Operations, Client Services, Corporate Banking

4.00 to 7.00 Years   Mumbai City   09 Dec, 2021
DBS Asia Hub 2
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*Job PurposePerform all pre-processing checks which are required to be done for the transactional requests submitted by a client at branches. This will involve signature verification check from the core system, transaction level callback on recorded line, raising for any deviation approvals to internal stakeholders, trade KYC check, Fax indemnity check etc. Ensure checks are done within a pre-defined TAT as transactions processing at central ops is dependent on this.Key Accountabilities

  1. Responsible for performing signature verification check from the core banking system,transaction level call back on recorded line, raising for any deviation approvals to internal stake holders(Deferral booking), trade KYC check, Fax indemnity check etc.
  2. Monitor Pre-processing queues at real time and ensure none of the unpicked cases left for PPM checks.
  3. Ensure the checks are performed as per laid down operating procedures and with strict adherence to the laid down TAT s, highlight any lapses identified if any.
  4. Maintain high level of knowledge across Bank policies about Signature verification, Regional guidelines about callback procedures, checks which needs to be performed while doing callback in a transaction
  5. Is expected to possess a good understanding of banking operating modules
  6. As a Team Player, work closely with branches and service teams,
  7. Optimise cost for the bank.
  8. Ensure any process level gaps are satisfactorily resolved within the committed timelines.
  9. Comply with all internal process and compliance guidelines.
  10. Report all Suspicious Transactions to the CE Head/City Head / Business Unit Head.
  11. Ensure that the training needs are identified for self, communicate to the central team for getting the relevant training program done.
Experience
  1. Minimum 4 years of customer s service experience in banking / financial services industry.
  2. Prior experience of banking and financial services will be preferable and an added advantage
Education / Preferred Qualifications
  1. Graduate / Post Graduates from Reputed Institutes
Core Competencies
  1. Be a self starter and a Go getter.
  2. Good understanding of the transactional processes, sound technical knowledge of Banking Operations.
  3. Good customer and relationship management skills.
  4. Good interpersonal and communications skills.
  5. Good problem solving, planning & organising skills.
  6. High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers
Technical Competencies
  1. Sound understanding of cash management products and associated technology platforms and operational procedures.
  2. Knowledge of financial markets and products to assist in meaningful dialogue with clients.
  3. Strong understanding of KYC requirements and Anti money laundering policies.
Work Relationship
  1. Possess good working relationship and a high degree of team spirit and cooperation with relationship groups, viz., RMs as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole.
  2. Establish rapport with our corporate clients.
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Keyskills :
anti money launderingteam spiritthink aloudcore bankingmusic makingtraining needscash managementproblem solvingbusiness growthfinancial markets

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