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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose:Product Manager for Credit Cards who will be responsible for product framework covering all elements of customer lifecycle, process structure & review, Customer experience & service.Key Accountabilities, KPIs and Job Responsibilities:Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective: 1)Product Framework Close on Product architecture , variantsProducts set up in the Card management systemWork closely with technology team to set up the interlinkage with Origination system, switch, Network , Bank systems for smoother transaction flowWork on close looping on ACS, other emerging payment system development and launch. Open digital channels like app , website , IVR , ATMs regulatory guidelines. Billing, Statementing & Cards payment collection2)Processes covering entire customer lifecycle Set up processes covering Card issuance , PIN , activation , transactions, online & NFC, authorisations, Fraud & dispute management, attrition.Put in place robust process mechanisms to monitor and review end to end journey.Liaison with Operations , Fraud monitoring , technology , Service team for the same 3)Customer experience & service Build frictionless customer interface for complaints and requestsBuild the Card app section for service & X-sell to drive customer experience , revenueInteract closely with service team to understand customer pain points and build better processes and systems.Responsible for NPS for cards & also reducing customer complaints 4)P&L monitoring Will closely review P&L and drive key revenue & cost items to optimize the same. 5)Projects : Undertake special projects with new partners / new payment / product related 6)Stakeholder & vendor management Will liase with payment network , Card partners , vendor partners to drive business goalsWork with internal stakeholders Technology,Risk, Compliance Sales, Service & operations, collections, Audit. 7)Regulatory compliance and assessment Ensure adherence to regulatory guidelines for all card related parameters.Ensure compliance of card network guidelinesEx Experience:Experience in Credit Card products managementMinimum experience of 12 years with 8yrs+ in credit cards.Project management skills and experience in working on different aspects of the customer lifecycle for credit cards.Good presentation skills (conversant with MS Office)Conversant with card systems on originations , card management and interface with other linked systems,
Keyskills :
personalloans technologyrisk consumerbanking fraudmonitoring specialprojects digitalchannels vendormanagement managementskills corporateliaison managementsystem tatementsofworksow