Specialist T&E

Job Description

The T&E Specialist supports the Novartis NGSC T&E Operations Team, enabling the execution of quality services. The T&E Operations Team is responsible for the overall operational activities within T&E by executing accounting related matters, processing of expense reports, handling Credit Card and Compliance related matters. The T&E Specialist will deliver excellent technical and non-technical support for T&E related processes and system solutions. The position requires a customer centric, diligent, hard-working individual with experience in working in a Call Center or Customer Service environment and knowledge of T&E processes and solutions to drive outstanding customer service and operational efficiency. The role entails the provision of services within the scope of T&E daily operations delivery, month end activities and customer support, acting as a second level support to T&E queries in the role of an operational SME. Major Accountabilities : Leadership and Management Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support Support a strong control environment, follows-up on audit issues and supports to implement correcting measures Performance Management and Service Delivery Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc. Support the measurement and delivery of service levels and T&E KPIs Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and procurement. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found Own the delivery of all T&E daily operational tasks ensuring accuracy and timeliness Deliver training sessions to Solution Center team members Communicate new information and changes identified related to T&E process to all team members Act as SME for Novartis Expense Manuals for internal and external stakeholders Manage the maintenance and change of user profiles in T&E tools Process travel requests, advance payment requests and expense reports in line with Novartis Expense Manuals and flags any incompliance in a timely manner Compliance Support the Service Delivery Manager T&E Operations in the documentation of processes, policies and procedures, which comply with Novartis and Finance Core standards Ensure compliance with Finance Core, Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements People Live the Novartis Values and Behaviour (Innovation, Quality, Collaboration, Performance, Courage and Integrity) Inclusive, proactive, result-oriented and customer-focused attitude, while driving continuous improvement and change Key Performance Indicator(s) : Timely performance of T&E posting run/Manual postings and clearings T&E reimbursement in SAP /Manual expense reports Corporate Credit Card Interfaces monitoring and reporting/investigating issues Credit card error handling (manual upload of pending cred. card transactions) Timely and accurately processing of credit card applications Monthly reconciliation of T&E vendor suspense accounts Dunning and follow up of overdue balances on corporate credit card accounts Responsibly ensuring all compliance checks and controls with no control fail Participation in projects and initiatives representing T&E operationsMinimum requirements Bachelor degree (Preferably Finance/Accounting or Business Administration) English (written and spoken) Experience in SAP environment Desirable experience in AP/T&E/Payroll- 4-7 years In-depth knowledge of T&E processes and system solutions Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook) Demonstrated ability to work effectively in a multi-national, matrix organization Proactive, detail oriented, professional attitude, reliable eTravel knowledge is a plus Exposure to international and multicultural environment.,

Keyskills :
call centerservice levels expense reportscustomer service customer supportservice delivery corporate creditcustomer centric