Specialist, Tech Support

Job Description

• We are looking for a candidate for providing application support for the bank s strategic ecommerce fx platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.
Core responsibilities include
• Bau application support for the financial market s ecommerce business for fixed income products.
• Working closely with trading and sales desks to support foreign exchange ecommerce platform
• Drive high severity incidents and conclude to resolution
• Perform root cause analysis and problem management effectively through engagement of multiple teams
• Liaising with multiple teams within and outside the bank to resolve key production impacting issues
• Coordination and implementation of release deployments and major infrastructure delivery
• Continuously look for opportunities to increase efficiency within the team
• Put forward ideas to improve automation and/or efficiency, and own through to implementation
• Drive best practices within the wider production support team
• Own and define roadmap for monitoring and automation requirements of the platform
• Operational risk management.
• Participate and strengthen the disaster recovery/bcm drills
• Performance/stability reviews/improvements
• Adhere to change control and fault reporting procedures
• Participate in weekend on-call and public holiday support rota
Required technology knowledge
• Very good knowledge of itrs geneos / oracle sql / kdb
• Proficiency in operating in linux env.
• Strong shell/perl/python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
• Experience working with ansible, docker, git/bitbucket, elk stack etc
• Good understanding in infrastructure setup, os memory management, capacity review
• Good understanding in networking concepts and ability to troubleshoot and understand latency issues
Experience/specific knowledge of the following would be a bonus:
• Strong functional knowledge of financial fx products like spot, swaps, ndfs etc.
• Strong functional knowledge of financial rates productions like bonds, treasuries etc.
• Knowledge of fx fix connectivity & client onboarding
Strategy
• Technology powers standard chartered banks vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
Business
• Financial markets production management (fm) is the run backbone of financial markets technology. This includes supporting of front-to-back business applications used by financial markets front, middle and back office, as well as related functions such as finance, compliance. On top of that, fm production management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from fm cio, while maintaining audit/regulatory commitment at highest standard
Processes
• Abide by group processes in place for production support which are in line with itil framework
People & talent
• Flexible attitude to working across teams, taking on new projects and getting involved in projects outside bau is essential.
• Pro-active approach to dealing with challenges
• Strong communication skills and well organised.
• Strong team player but able to work independently under pressure.
Risk management
• The ability to interpret the group s financial information, identify key issues based on this information and put in place appropriate controls and measures
Regulatory & business conduct
• Display exemplary conduct and live by the group s values and code of conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across standard chartered bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the group code of conduct.
Key stakeholders
• Revenue apps leads, development and infrastructure teams, fm sales and trading desk, client services team
Our ideal candidate
• Itrs/ monitoring
• Linux
• Mysql
• Elk stack
• Git/bitbucket
• Kdb/q
• Grafana
Role specific technical competencies
• Demonstrated competence/knowledge of unix/linux. Expert
• Shell scripting advanced
• Configuration management & deployment tooling (ideally ansible) advanced
• Docker core
• Rdmbs advanced
• Mysql core
• Elk stack core
• Git/bitbucket advanced
• Python, django, html5, css & javascript core
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Keyskills :
root cause analysiskeeping things simplefixed income derivativesoracle sqlroot causeback officefront officefixed income