hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Sr. Customer Service Executive

4.00 to 7.00 Years   Mumbai City   22 Jul, 2019
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Job Family DescriptorLead, support and monitor all offnet access order deliveries through various available suppliers to ensure timely and appropriate delivery as per customer requirements. Maintain good relationships with suppliers to improve the efficiency and cost of delivery. Conduct quarterly/monthly reviews with key suppliers around performance. Look at avenues for increasing business with key vendors through new portfolios and new order types. Work out new technology solutions with partners in conjunction with product teams. Design effective offnet access solution (considering route maps, power diversity, path diversity etc., specific to customers local market considerations) to meet customer requirement. Identify national and regional level access suppliers/partners and competition in the region to deliver last mile delivery based on technical feasibility as per contractual obligations. Lead discussions and negotiations with potential access suppliers/partners on capabilities, service definitions. Finalizing and renewing of vendors contracts for maintenance and installation of network components for optimal levels of operation. Overall project management and ensures that projects are completed within budget, schedules and quality standards. Manage lifecycle of circuit from feasibility, delivery upto Account Settlement stages. Conduct quarterly/monthly reviews with key suppliers around overall performance experience from Pre-sales feasibility and cost effectiveness, delivery, post sales support.Level DescriptorParticipate in weekly reviews with vendors. Create vendor performance reports for external meetings and senior management reviews. Provide inputs to supervisor about recurring issues, suggest remedial actions and delivery mechanisms. Assist with conducting the periodic audits of processes and metrics and pending action items. Conduct a clean order check as per checklist. Identify opportunities for process and cost optimization and provide information to supervisor. Implement optimization initiatives as per inputs and guidelines provided by supervisor. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Access Management. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. Work-group/team focus. Education: An engineering graduate (electronics/ telecommunication) or diploma in engineering Experience: 4-7 yearsPurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesTechnical CompetenciesKnowledge / SkillsCommunication Skills,

Keyskills :
educationsalesdesignircuitreviewscontractsmetricsvendorssuppliersdivbusinessmapsaccesscontextvendor

Sr. Customer Service Executive Related Jobs

© 2019 Hireejobs All Rights Reserved