Sr. Manager Managed Services Operations

Job Description

Responsible for planning for new product/service roll out or enhancement of existing offerings, operations and maintenance in Managed Hosting, Data Centre, Managed Security Services, Infrastructure Managed Services in consultation with the Products, Sales and Engineering teams with the objective of delivering effective solutions to meet customer requirements; minimizing cost of service operations by driving efficiency, scalability, quality and consistency, smooth implementation and minimum downtime of infrastructure. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Sales Engineering team and analyze internal technical capability to delivery solution. The team conducts financial planning, designs solutions as per customer requirements, drives product engineering, delivery and customer lifecycle management. Develops solution frameworks, methodology and solutioning to drive standardization of repeat solutioning to ensure reduction in operational cost. Also prepares plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product/service, defines service realization and SOPs for Service Delivery and resolves escalated issues. Drive technical deployment planning and implementation including installation of operating system, provisioning, network configuration etc. and monitor implementation success.Level DescriptorGuides team to evaluate design, and roll out new managed services and products. Support presales in solutioning. Conduct real time implementation and resolve escalations. Liaise with relevant teams to discuss alternatives and solutions. Explore and exploit opportunities for continuous process improvement to increase operational efficiencies .Participates in audit meetings and highlights risks to management. Leads a team through expertise in the field of service operations. May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Tactical role which provides a marked contribution to defining the direction of new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results. Identifies problems and significantly improves, changes or adapts existing method and techniques. Focus is on implementation and control rather than policy and strategy development. Impact of decisions made is short-mid in nature. May have involvement in regional projects, but as a team member rather than project leader. Education :BE or B. Tech. Experience :8-12 years of experience with exposure in networking and system related activitiesMinimum qualification & experienceAny Graduation/Post Graduation with 10 + years of experienceOther knowledge/skills

Experience working with global teams.To handle multiple projectsKey Responsibilities

• Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) with good understanding of multiple systems and line of businesses.
• Responsible for end-to-end program or project management and developing strategy to obtain benefits and controls.
• Interact with senior leadership and major stakeholders to establish strategic plans and objectives for programs or projects in Infrastructure and Data Center areas.
• Consult with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work and vendor management.
• Implement program and project level processes, procedures, performance metrics and status reporting, and identify improvements.
• Lead business change initiatives across multiple lines of business for the organization.

Technical Competencies

• Good Technical knowledge in security products.
• Advance knowledge of industry standard Project Management methodologies like PMP
• Sound understanding of Managed hosting, Security and Colo domains.
• Solid knowledge in cloud technologies.
• Managing program/project-related risks according to the Project Management Policy
• Excellent written and verbal communication skills

Knowledge / SkillsCommunication Skills,

Keyskills :
managedsecurityservicescontinuousprocessimprovementdatacenterprojectteamsmanagedhostingservicedeliverymanagedservicesbusinessstrategysalesengineeringsecurityservicestatementsofw