Sr. Operations Manager (B2B BPO International Sales - Mumbai Location)

Job Description

Job Code: MO262OPMPosition Type: Senior ManagementDepartment: Inside Sales (BPO Voice)Project: Canadian B2B Telecom SalesHello Folks,Looking forward to depute Senior Manager Operations for our B2B & voice based international BPO sales process for Mumbai location.Business Overview:Its our parent captive unit with presence in Canada, Europe & USA; catering the domain of IT/Web Development, BPO, International Accounting & Financial Services and delivering the B2B & B2C solutions & services to Telecommunication, Recycling, Healthcare, IT and Finance industries. We are a CMMI Level 5 & ISO 27001:2013 certified unit based in Ahmedabad.Briefing:We are looking for a skilled Manager International BPO / Call Center (Sales Operations) to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilised to a maximum and that staff are organised and productive. You must be an organised, reliable and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. As a call center manager, you must have an excellent communication & management skills. The goal is to do everything possible to attain goals and achieve great results for our company.What Youll Be Doing

• Should have a strong understanding of how to leverage customer and market insights, buyer personas, value selling, and competitive differentiation to build a category leading B2B offering
• Successfully drive your teams to meet and exceed sales quotas and client expectations.
• Key area of focus includes building a world-class B2B sales team that solidifies us as the clear leader in the market.
• Clearly communicate progress against targets, especially as it relates to tracking pipeline and forecasting
• Leverage data and analytics to monitor and drive your teams performance, identify achievements as well as areas of focus
• Drive team to move swiftly, build ambitious culture and over-achieve targets month on month.
• Supervise, direct, coordinate and evaluate operational performance as well as coach, mentor and develops leadership staff.
• Prepare sales forecasts; establish team targets and monitor the performance of the sales against these goals; adjust sales strategies to meet changing markets and competitive conditions.
• Good in understanding the market and competitor trends and accordingly drive plans to increase sales revenues.
• Able to generate leads through various networks and converting the same to increase business
• Able to articulate well and should have the capability to convert passive clients into real time business deals.
• Extensive understanding of local market and deep penetration for increasing sales
• Ensure adherence in achieving the sales plan and participate in review with reporting supervisor
• Develop and grow relationships with clients, manage client needs and expectations while doing the same with your team
• Ensure consistent and effective communication through regular client quarterly, monthly and weekly business reviews
• Hold regular team meetings/huddles to ensure alignment of team performance and goals
• Identify & recruit right talent for the campaign

We Expect You To Have

• Graduate or Equivalent Degree
• 4+ years of experience as BPO Manager / Operations Manager (International BPO Sales Process) with significant management experience, with deal outcomes that have touched companies of all sizes
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
• Creative thinker with a strong sales focus who is comfortable with ambiguity and evolving strategies in Agile environment
• Track record of driving innovation and change
• Proven analytical and problem-solving skills with the ability to multi-task
• Detail oriented with strong focus on driving results
• Excellent verbal and written communication skills
• Adaptable/flexible
• Proficiency in MS Office
• Time management and planning skills
• Demonstrated ability to maintain high level of enthusiasm and motivation

If you find the above captioned position is matching your expertise, we encourage you to kindly revert with your updated resume across sam@microorbit.comStay blessed!Regards,SamManager Talent AcquisitionMicro Orbit INC.Speak To Me: +91-88494-59034

Keyskills :
international call centeroperations managementsales operationsinternational bpocall center managementb2b salesinternational sales