Sr. Service Renewals Sales Representative

Job Description

Sr. Service Renewals Sales Representative Multilingual Location Mumbai No. Of Positions 3 Languages Required Japanese , Cantonese and Mandarin Working in Shifts Yes - (APAC 7.00 am to 3.00 PM) About: ATG ATG is a global services company offering technology , BPM and outsourcing solutions to organizations seeking higher operational effectiveness , greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our clients business processes. Our deep domain expertise , client partnership approach and global delivery network help create sustainable business efficiency for our clients.Website - www.aeriestechnology.com Job Summary We are looking for Sales renewals associate with international multi - lingual skills to support our partners global sales team. Our partner is a leading provider of secure access solutions to both enterprises and service providers , offering Virtual Private Network (VPN) , Network Access Control (NAC) , and mobile security solutions to enable secured and seamless end - user connectivity.The Sales Renewals associate will facilitate and drive contract renewals , follows up of the partners exiting client base.Job Responsibilities: Responsible for driving service renewals business and meet revenue targets within an assigned geography and time - period. This will require the ability to:Meet monthly / quarterly and annual revenue targetsQuoting customers 90 days prior to contract expiration , so that all customer accounts are resolved prior to the expiration dateManage all renewal opportunities , calling / following - up with customers , and logging activity notes in the CRM system (SFDC)Manage the opportunity pipeline from week - to - week , providing accurate and timely updates to Management on progress and outlookEngaging in regular follow - ups with Customers / Partners / Distributors for on - time execution of Purchase Orders , for maintenance renewals.Explain to Customers and channel partners the product and support benefits of continuing their maintenance contractQualify Customers for potential up - sell cross - sell opportunities of support services the core - businessMaintain a strong understanding of current and new products , as well as promotionsEnsure proper customer data is collected and input into the databaseQualifications Skills Required Language proficiency (with excellent written / verbal communication skills)Minimum of 2+ years in Contract Renewal , Sales , Inside Sales , and / or Customer - facing role in the tech / telecom industryExperience in IT Products and Software Service IndustryPreferred experience with ERP / CRM systems , such as NetSuite or SalesForce (primarily with SFDC)A general understanding of contracts terms , specific to maintenance of hardware software productsExcellent organization and time management skills; able to manage highly complex and / or critical customer issuesDesired Competence with reporting and information management tools , including MS Office (Excel / Word / PowerPoint)Demonstrable experience in a role involving critical thinking: i.e. ability to analyze issues , make decisions and problem solve self - sufficiently , without requiring ongoing direction setting. Pragmatic decision making where exceptions are required.Ability to manage and handle conflict professionally and to drive to resolutionEducation Bachelors degree or equivalent in a numerate , technical or business disciplineReading , writing and speaking proficiency in any of the international languages - German , Spanish , Italian , French , Japanese , Cantonese and Mandarin APPLY NOW ,

Keyskills :
marketing sales soffice customerdata businessdevelopment