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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | ERP / CRMIT Operations / EDP / MIS |
EmploymentType | Full-time |
Rich Hands on experience of implementing Cisco Voice Technology solutions - Telephony & Contact Center Technologies and good experience in administration & maintenance of Cisco Voice solution , application & services . Hands on experience (installation and maintenance) on Cisco Voice Products like :Cisco Call Manager , Cisco unified call Manager , Cisco Unity , Gateways . VoIP products . SRST . Unity Voice MailCisco IP Enterprise Contact Centers (UCCX , UCCE) with ICM , PG . Cisco Voice Gateways & IVR ( H . 323 , MGCP , SIP)Familiarity with Solution Designing with HLD/LLDWorking as L2 Cisco Voice Engineer on - site support at Customer Location . Sr . Technical Consultant Role : Ability to handle Technical Architect / Solution Consultant role for small to large scale Cisco Voice deployment / Trouble Shooting . L2 Engineer for Cisco IPT / UCCX SupportAbility to handle Technical Architect / Solution Consultant role for small to large scale Cisco Voice deployment / Trouble Shooting . System Installation, Configuration and Administration . Minor & Major Incident / Problem Trouble Shooting . Problem Cases . Change ManagementPatch ManagementKnowledge management (KEDB)High Level and Low Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Global Projects . Documentation and ReportingGetting resolution from OEM for Case raise with TAC,
Keyskills :
incident deployment enterprise technicalarchitecture configuration icm solutiondesign olution consultant technicalconsultant