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Sr. Technical Support Analyst, Corporate Service

1.00 to 4.00 Years   Mumbai City   29 Apr, 2021
Integreon, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryLegal
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

  • Administration of DHCP, DNS and ADS.
  • Patch Implementation on servers through WSUS.
  • Managing Antivirus SEP server (Symantec Endpoint Protection).
  • Apply Group Policies based on the client requirements.
  • Managing and Maintaining SAN Net gear, NET APP.
  • Managing File, Ftp, SFTP and Print server.
  • Handles internalexternal and Clients Escalations.
  • Manage the incidents SLA as per the agreement.
  • Monitoring servers through Solar winds NPM software.
  • Create and manage Virtual server on Hyper-V server, VMware and Nutanix.
  • Worked on citrix environment.
  • Managing and Maintaining of web filtering.
  • Managing and Maintaining of Windows cluster for File services.
  • Perform data backup on servers using backup utility such as Barracuda,
  • Take care of Audits External & Internal and close the finding with appropriate CAPA.
  • Managing and Maintaining Office365 and Azure platform.
  • Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
  • Responsible for providing level 2-3 Technical support
  • Maintain Service Desk SLAs and quality standards established by Global Integreon.
  • Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
  • Responsible for on-time delivery of metrics and reporting, including SRRs for all Technical Support related issues.
Functional Skills
  • Excellent communication and documentation skills.
  • Excellent time management skills.
  • Excellent diagnostic skills to troubleshoot issues arising during implementation.
  • Should be able to work under pressure and tight deadlines.
  • Provide implementation assistance for system integration issues during implementation.
  • Professional approach to problem solving.
  • Provide required training to new team members and guide them whenever required.
  • Candidate must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
  • Ability to communicate effectively with employees and customers in a friendly and professional manner. Good listening skills and tact are essential.
  • Demonstrate flexibility and responsiveness.
  • This position also requires skills of a detailed oriented, well-organized, self-motivated, problem solver who can work independently.
Qualifications and Education Requirements
  • Degree in Computer Science/Studies from an accredited institution
  • Having prior work experience (5+ years) in overall
  • Should have prior (minimum 2 years) good experience on administering Microsoft Windows Server.
  • Should have prior (minimum 2 years) experience on Office365 and Azure platform.
  • Should have prior (minimum 1 years) experience on Hypervisor management, preferred VMware, vSphere experience in installing and managing ESXi environment. VMware certification is preferred.
  • Extensive working experience of an IIS application pools.
  • Microsoft or equivalent Certification will be an added advantage
  • Microsoft Certified in Windows Servers and Active Directory would be an added advantage
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Keyskills :
technical supportactive directorytroubleshootingcustomer relationsslalaw firmsservice deskvirtual servertime managementquality standards

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