SRE Lead

Job Description

• Manage a SRE team members to deliver the SRE deliverables related to the applications
• Manage SRE BOW / Initiatives for the domain / set of applications
• Manage the stake holders and make groom the team to top perform
• Strengthen the SRE culture with the domain / org. Participate / Contribute in global initiatives
• The role is Service Reliability engineering organisation accountable for developing and Supporting Functional and non-functional requirements in the technology mentioned below.
• Ensure maximum service quality and stability through fast and effective identification of, and response to and resolve technical incidents tactically and permanently.
• Communicate effectively to key stakeholders across the organization including senior business, country, risk, and technology stakeholders to keep them informed about the impact and status of ongoing technology incidents.
• Develop a deep understanding of the business and technology services and advise stakeholders on available work arounds, automating the workarounds and contingency arrangements.
• Be a catalyst for change via analysis and identification of service improvement opportunities.
• Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents.
• Proactively identify, assess, mitigate and monitor risks in the domain.

Situational Awareness & Monitoring:

• Keep abreast of planned system changes, business campaigns and economic, political, social and environmental factors that may impact service stability and continuity to facilitate implementation of mitigating measures and rapid response to technology issues that may arise.
• Use situational knowledge to correlate system anomalies with potential situational causes.
• Respond to critical alerts from monitoring systems, by ensuring that relevant support teams have received the alert and are responding. Trigger the Major Incident Management process if necessary.
• Review dashboard and monitoring effectiveness.
• Lead initiatives for continuous improvement of monitoring tools and processes.

Relationship Management:

• Build rapport with key business (particularly Client Care Centre) management, and Country Technology Management teams
• Develop a deep understanding of the business and client experience to facilitate triage of incident reports, communication, and identification of work arounds and contingency arrangements.

Communication

• Communicate effectively to key stakeholders across the organization including senior business, country, risk, and technology stakeholders to keep them informed about the impact and status of ongoing technology incidents.
• Able to articulate clearly the business requirement and convert into technical resolution and develop as well

Knowledge Management

• Follow up with internally post service resumption to ensure root cause is identified and preventive measures implemented to avoid recurrences.
• Attend RCA (Root Cause Analysis) discussions to ensure lessons learned are recorded
• Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference.
• Collect business impact details for sharing with relevant stakeholders
• Ensure outage and impact details are recorded accurately in source systems such as Remedy to ensure timeliness and accuracy of reporting.
• Facilitate reporting on incident trends and thematic analysis.

Pro-Active/Preventive Maintenance

• Responsible for identifying and assist in-service improvement programs to improve the overall stability of the application.
• Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents
• Participate in relevant processes to ensure development teams build fit-for-purpose applications before they go into production.

People / Training

• Foster productive working relationships within technology.
• Empower next level of leadership to ensure no resource risk.
• Work closely with the team to engage and develop their career aspirations
• Manage people and their development in line with the banks people management framework.
• Setup training programs to ensure that self and team are continuously deepening knowledge of the business, technology stacks, applications, and contingency arrangements across all services.
• Work on a training schedule to cross-train teams across KL / Chennai / Bangalore location.
• Responsible to implement cross-domain knowledge within the team.
• Contribute to the identification and documentation of failure points and developing solutions to address for FEMA (Failure Mode Effects Analysis) and ensure BCP is available to mitigate the failures.

Our Ideal Candidate

• Bachelor s degree with knowledge in Information technology.
• Good knowledge on XIB Axway components, B2Bi, Java platform and Host to Host various connectivity mechanisms
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale international environment
• Excellent oral and written communication skills, ability to interact with business representatives and senior management.
• Hands on Production support and Development engineering experience with at least 8-14 years in Digital Channels
• Good knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc.,
• Good knowledge of Java, J2EE, Oracle, DaaS , WaaS, MQ and Unix technologies
• Knowledge of ITIL
• Familiar with Agile methodologies and tools such as Jira - desired
• Basic understanding of network topologies and concepts such as LAN, WAN and Firewalls
• Able to work with minimal or no senior management supervision
• Good analytical and decision-making skills

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
major incident managementroot causerapid responseservice qualitymonitoring toolssenior managementpeople managementcapacity planningstatements of work sow