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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Solving Complaints and Queries by Emails in given period of Time. Focuses on service quality and customer satisfaction by proactive emails escalation handling Handles end to end emails complaints management by ensuring timely closure of customer complaints Sets performance parameters deadlines to monitor performance of the team members and strives for operational efficiency by keeping a track on call abandoned ratio, average handling time of each officer, repeat callers etc. Conducts need based training programs to enhance the skill sets of the team and to keep them updated with company s latest products and processes Prepares MIS(daily, weekly, monthly) to provide feedback to the top management,
Keyskills :
servicequalitymistrainingstaffingmanagementoperationsopmanagementtrainingprogramsqualityoperationscustomercomplaintscustomersatisfactionoperationalefficiencyclosuremonitingescalationperfmance