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Strategic Business Analyst

3.00 to 7.00 Years   Mumbai City   18 Jun, 2019
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

  • Coach, develop and manage others to improve their performance, and to achieve their personal goals, along with the business goals.
  • Foster productive teamwork, establishing open and trusting relationships, creating a climate where people are committed to sharing information.
  • Provide structure and direction to enable your team to accomplish work goals.
  • Resolve conflicts through mediation & understanding of others perspectives.
  • Take a vaguely-defined business challenge, and develop a plan, query for necessary data, and recognize patterns/opportunities in the data.
  • Demonstrate technical expertise to interpret reports, analyze data, and recommend solutions.
  • Perform statistical analysis on large data sets, leading to insights about improving the business, using tools like SAS, Python, R, Tableau, etc.
  • Build solid business cases that justify & drive business decisions.
  • Routinely make decisions for best course of action and drive process solutions.
  • Understand financial reviews and be able to correlate profit/loss impact to process improvements.
  • Recognize patterns and connections in information from different sources and evaluate their business implications.
  • Demonstrate the ability to understand the VOC (voice of the customer) and recognize recurring themes in calls.
  • Communicate clearly with peers, supervisors, and managers on recommendations, improvements, and initiatives.
  • Maintain composure and positive attitude during stressful situations.
  • Lead peers and supervisors in initiatives and delegate tasks appropriately.
  • Represent the team in inter-department projects and influence agendas and project plans.
  • Total of 5+ years managing employees.
  • Masters degree in quantitative discipline Statistics, Mathematics or equivalent.
  • Experience working on various analytical/statistical tools like SAS, R, Python etc.
  • Machine Learning experience is preferred.
  • Analytical and process skills.
  • Strong problem solving and decision making skills.
  • Strong communication and presentation skills written and oral.
  • Able to work in an extremely fast paced environment.
  • 3+ years Contact Center experience.
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Keyskills :
automationsalesaccountsbusinessintelligencecomproblemsolvinghumanresourcesassetmanagementconsumerbankingwealthmanagementigdatarootcausemusicmakingcontactcenterinterestratesservicecenterscommunitybanking

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