Support Analyst

Job Description

* About BNP Paribas Group:BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 71 countries, with approximately 199,000 employees. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Businessline/Function :ISPL ALMT APS is a new team formed in ISPL to support L1/L2 activities for the all the ALMT applications which will cover both Settlement application located in APAC and EMEA region. Job Title: Sr. Support Analyst Date: 1 st Jun 2023 Department: CIB IT Production Location: Mumbai Business Line / Function:Reports to: (Direct) Project Manager Grade: (if applicable) (Functional) Number of Direct Reports:Directorship / Registration:NA Position PurposeThis is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment. APS team member would be working on standard banking software s & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain. Responsibilities Technical & Behavioral Competencies Technical :- Must have technologies (Hands on experience) PRIMARY SKILLS BPM Tools None Databases Knowledge on DBMS, SQL Queries and Troubleshooting UNIX Knowledge on Operating System, Shell Scripting, Mounts/NFS ITIL Good Understanding of ITIL framework , especailly on Incident,Request, Problem and Change management. Should have worked in ITIL process and best practices. Middleware Knowledge on Tomcat OR any Middleware troubleshooting and Deployment Process Scripting Knowledge on Shell scripting Scheduler & Monitoring Tools: Knowledge on Schedulers, Crontab, Autosys/DollarU SECONDARY SKILLS Networking Network topologies, ability to identify Network issues. Windows/Unix/Linux OS Knowledge on UNIX/Linux /Windows Operating System and DOS Commands FUNCTIONAL KNOWLEDGE DOMAIN Excellent knowledge on various banking, and finance applications (Mandatory)Excellent knowledge on various financial Products in FX, Derivatives and Securities domain (Mandatory)Excellent knowledge on Payments Tools, Trade Settlement (Mandatory) Excellent knowledge on Accounting BEHAVIOURAL Proactive with good verbal and written communication skills Good analytical and problem solving skills Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently. Ability to prioritize workloads and manage conflicting requests on time in a continually fast movingenvironment. Enthusiastic to work in challenging environment Effective problem solving abilities Ability to adapt to change Exhibits positive interpersonal and team skills Commitment to company quality standards including: issue resolution timescales, quality improvementand commitment to resolving issues correctly. Aptitude for learning Specific Qualifications (if required) Skills Referential Behavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkAbility to deliver / Results drivenAbility to share / pass on knowledgeChoose an item. Transversal Skills: (Please select up to 5 skills)Ability to develop and adapt a processChoose an item.Choose an item.Choose an item.Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 7 years Other/Specific Qualifications (if required) , * NA

Keyskills :
troubleshootingsql queriesunixitil processenvironmentcustomer relations