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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Job Title:OMR Application Support Analyst Date:2-Dec-2019 Department:ALMT Location:Mumbai Business Line / Function:-- Reports to: (Direct) -- Grade: (if applicable) (Functional) Number of Direct Reports: Directorship / Registration:NA Position PurposeThis is for a Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APSThe role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environmen Responsibilities Direct ResponsibilitiesAPS team member would be working on standard banking software s & in-house applications etc.The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the ALMT APS domain. Contributing ResponsibilitiesCandidate must work as level 1/2 support analyst to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Participate to DRP activities Should have good experience knowledge on L1/L2 Functional Support Good to have Banking Domain Knowledge (Corporate & Investment) . Good to have Knowledge on SAP Business Objects tool. Technical & Behavioral Competencies Knowledge on DBMS, SQL Queries and TroubleshootingKnowledge on Unix/Linux, shell scriptingGood to have knowledge on Autosys Specific Qualifications (if required)Good to have prior experience on Corporate Banking domain in APS, Dev or BA profile. Skills Referential Behavioural Skills: (Please select up to 4 skills) Creativity & Innovation / Problem solving Ability to deliver / Results driven Ability to share / pass on knowledge Ability to synthetize / simplify Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Choose an item. Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required),
Keyskills :
unix troubleshooting customerrelations sla environment sqlqueries retailbanking businessobjects financialservices productionsupport servicemanagement problemmanagement functionalsupport ssetmanagementcorrectiveaction