| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Urgent job opening for Support AnalystExp 0 to 2 yrsLocation Navi MumbaiDESCRIPTION Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mind set customer centric approach Basic IT knowledge like operating systems Windows Linux or Mac OS understanding of computer systems mobile devices Active Directory and other technological equipment KEY RESPONSIBILITIES Handle Inbound calls email chat technical requests from end users Provide first time resolution to end users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction etc REQUIREMENTS Any graduate with 1 To 1 5 year experience in technical customer support role A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24 7Frontend Helpdesk Experience gt One to Three Years Frontend Helpdesk How Recent in Less than 3 Years Frontend Helpdesk Primary 1 Frontend Helpdesk Proficiency in Experienced Help Desk Analyst Experience One to Three Years Help Desk Analyst How Recent Less than 3 Years Help Desk Analyst Primary 1 Help Desk Analyst Proficiency Experienced,
Keyskills :
frontend inboundcalls mobiledevices problemsolving customerservice operatingsystems ustomersupp