Support Analyst, Country Technology Management

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities:Support/Strategy

• Work with the team to provide BAU support for all WM & PvB Applications for India
• Effectively conveys our message in both written and verbal business development discussions.
• Effectively communicates relevant Application Production Support /Project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Possesses general understanding in the areas of application programming, database and system design.
• Understands Internet, Intranet, Extranet and client/server architectures.
• Possesses a thorough understanding of our capabilities.
• Maintains awareness of new and emerging technologies and the potential application on business engagements.
• Leadership
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Manages day-to-day BAU and vendor interaction.
• Sets and manages business expectations.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully;
• Develops alternative solutions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
• Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to
• meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Change Management - Develops workable implementation plans; Communicates changes effectively.

Business

• Support in Interfacing country business and provide technical consultation for all projects, solution and service management related aspect
• Participate in clients visit / call to understand technical their ask and work on solution accordingly with group / vendor Drive solution by interfacing with various teams from ideation till commencement of Projects

Cost

• Review estimation from vendors and central team for country specific projects.

Processes

• Run service review meeting with all segments including ops and track actionable. vendor service review and Regulatory relationship management.
• Monitoring System stability, seeking business volume projections, governing and monitoring SLA for all app and incidents Stakeholder comm and update on incident.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their development partners and work in collaboration with risk and control partners.

Risk Management

• Participate and action on all the Tech related risk, by working with Group Tech to drive necessary tech changes to mitigate the risk.
• Assess Project Risks for Technology and Delivery and work towards mitigating the same

Governance

• Supports in governance of all project landing in the country and PM for few country driven projects.
• Monitoring System stability, seeking business volume projections, governing and monitoring SLA for all app and incidents.
• Understands the implications of different technical choices and guide users to the best solution for their situation.
• Maintains relationships with global Technology interfaces ensuring compliance to Group Standards of all project deliveries and exceptions signed off

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

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Key StakeholdersCountry Management Team, Business Heads for WM and PvB, SCSIOther Responsibilities

• Responsible for delivery of timely, cost-effective and within Budget, Technology Projects and solutions for the WM and PvB business
• Work with multiple IS Project Managers to deliver Products in line with project schedule ensuring adequate quality of delivery
• Engage various stake holders GBS Development teams and Project Managers, TSS, Country technology teams, for driving common Strategic Project Agenda
• Collaborate and provide guidance in all Technology project planned for the country
• Ensures issues are identified, tracked, reported on and resolved in a timely manner
• To be responsible for an end-to-end solution and implementation of various Technology projects as required by the WM and PvB business

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
service managementtechnical consultationtssunixapplication programmingproduction supportcustomer relationstroubleshootingriskbusiness developmentsetimplementation plansemerging technologies