Support AnalystGM IT

Job Description

*About BNP Paribas Group:BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnershipsAbout BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.About Businessline/Function :Job Title:Support Analyst-GM ITDate:4/10/19Department:CIB IT ProductionLocation:MumbaiBusiness Line / Function:Reports to:(Direct)--Grade: (if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NAPosition PurposeThis is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS. The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment. The primary responsibility of candidate would be monitor the database performance of respective applications like ODIN, FXO etc. And provide suggestions which will be further implemented by DBA team. The candidate would be working closely with DBA and APS teams. Candidate has to come in shifts and if require will have to provide on-call support as well.ResponsibilitiesDirect ResponsibilitiesKey Responsibilities:

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using the technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing ResponsibilitiesTechnical & Behavioral CompetenciesExperience:

• Must have experience in Oracle DB performance and optimization.

Soft Skills:

• Good verbal and written communication skills
• Good analytical and problem solving skills
• Enthusiastic to work in challenging environment
• Ability to communicate with client & users

Technical Skills:Windows:

• Knowledge on Operating System

UNIX :

• Knowledge on Operating System
• Knowledge on shell scripting
• Knowledge on Mounts/NFS

Middleware:

• Knowledge on Weblogic troubleshooting
• Knowledge on Deployment Process

Scheduler & Monitoring Tools:

• Knowledge on Schedulers, Crontab, Autosys

Scripting:

• Knowledge on Dos, Perl and Shell scripting

Databases:

• Knowledge on SQL Queries
• Knowledge on DB Troubleshooting

Network :

• Knowledge on Network Commands ( IPCONFIG, TRACERT, NETSTAT etc)
• Knowledge on Protocols (TCP/IP etc)
• Knowledge on Firewall

Specific Qualifications (if required)Bachelor s degree or equivalentSkills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to deliver / Results drivenAdaptabilityCreativity & Innovation / Problem solvingAbility to share / pass on knowledgeTransversal Skills: (Please select up to 5 skills)Ability to develop and adapt a processAbility to develop others & improve their skillsAbility to understand, explain and support changeAnalytical AbilityChoose an item.Education Level: Bachelor Degree or equivalentExperience LevelAt least 3 yearsOther/Specific Qualifications (if required), *NA

Keyskills :
unix troubleshooting customerrelations assetmanagement wealthmanagement financialservices problemmanagement consumerfinancing applicationsupport ncallsupport