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Support Engineer

2.00 to 5.00 Years   Mumbai City   18 Feb, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaNetwork / System AdministrationGeneral / Other Software
EmploymentTypeFull-time

Job Description

Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional mannerLogging Tickets (Incident / Service Request / Information Query) for every user interaction handledProviding first level support on Desktops, Peripherals, and Office automation products.Route/ Assign tickets to the appropriate support group, if necessary.Identifying and escalating high-severity, priority issuesUpdating Pending Tickets with timely, precise, accurate updatesFollowing-up with end users, if necessary, for closure of pending ticketsWilling to work for 24*7 shiftsAll your information will be kept confidential according to EEO guidelines.,

Keyskills :
logging automation webtechnologies eo closure business peripherals userinteraction officeautomation professionalmanner

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