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Support Manager

4.00 to 6.00 Years   Mumbai City   10 Jul, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
  • Analyse issues reported by users and provide solutions/clarification
  • Provide system improvement plans for repeated issues to improve application stability.
  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
  • Work with vendor and Fix product defects.
  • Manage the Remedy/Ticket and keep the latest information in the system
  • Provide support during S@R & Medium priority and during DR drill
  • To build relationship & network with stakeholders within & outside the immediate team
  • Ensure customer satisfaction through improved service and quality
  • Do testing and implementation for periodic BAU fix release
  • Should be flexible in timing. 24/7 support multiple applications in shifts (Night shift Mandatory)
  • Batch monitoring & Application key pulse monitoring
  • Automating the manual tasks
Our Ideal CandidateTechnical Knowledge
  • Should have very good working experience in Oracle PL/SQL (extensive knowledge in writing queries, stored procedures, views, familiar in export/import, handling external tables), Unix, any ETL Tool especially ODI (Data Stage, Informatica, Talend)
  • Very Good Knowledge and working experience in any of the reporting tools like OBIEE, Tableau, Crystal Reports
  • Good experience managing Linux Servers and running jobs from the servers
  • Good understanding knowledge in webservice, AWS, cloud related applications, Python and Hadoop
  • Good knowledge in batch monitoring tools and worked on monitoring dashboards,
  • Knowledge in Dev-Ops, automation
  • Should be flexible in timing. 24/7 support in shifts (Night shift Mandatory)
Functional Knowledge
  • Good Domain knowledge in AML related applications like Mantas AML, Detica, SAS etc., and banking domain
  • Good knowledge in Software lifecycle with experience in Agile mode of delivery
  • Worked on identifying the gaps in controls and implement automatic controls
  • Automation experience to avoid manual work
  • Knowledge in ITIL process is an added advantage
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salestechnical supportslacustomer relationsdeliveryetl toolitil processreporting toolscrystal reportsmonitoring toolsstored proceduresproduction supportsystem improvementworking experience

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