Support Manager, SRE

Job Description

*Roles and Responsibilities Business
• The objective is to handle Veritas Apps issues, assigning priority, diagnosing, resolving, and escalating them as required to its Customers and Vendor. You are the customer- focused Service Team with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools.
• Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. To drive the operations and culture where the customer and stakeholders are the first beneficiary
Processes
• Perform cost/benefit analysis and make recommendations on the acquisition or enhancement of hardware, network and system software/layered product for the regional data center.
• Hands on knowledge on AWS, Azure products.
• Hand on Knowledge on Fircosoft products
• Hands on Knowledge on Scripting tools
• Plan and implement technical support such that defined targets are achieved and resources are optimized.
• Work closely with Regional seniors in providing effective management servers estate.
• Participate in the determination of sound technical strategies that support corporate objectives.
• Demonstrated ability to engage in senior level technology decision maker discussions.
• Plan and implement Wintel and UNIX technical support projects to meet the need of technology organization.
• Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.
• Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.
• Delivery Initiation/Engagement - Ensuring approved technical solution is passed to the appropriate CTI delivery team.
• Define Infrastructure Standards for each Business - Define the technology infrastructure strategy for each client in line with application development strategy.
• Experience/Knowledge in python.
• Demonstrated ability to engage in senior level technology decision maker discussions.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• FCC, ET, CPBB
Other Responsibilities
• Manage all technical support activities relating to the installation and maintenance of Operating System and System Software.
• Participate in the creation and maintenance of Wintel and UNIX platform that will ensure error free 24x7 services for all applications.
• Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.
• Manage a Team of 40 People across the Board managing the day to day global Ops team.
• Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.
• Delivery Initiation/Engagement - Ensuring approved technical solution is passed to the appropriate CTI delivery team.
• Define Infrastructure Standards for each Business - Define
Our Ideal Candidate
• Good interpersonal and communication skills
• Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
• Strong ethics, loyalty and genuine concern for the needs of others
• Adept at applying specialist IT knowledge to specific problem resolution situations
• Familiarity with hardware/software components and terminology.
• Experience analyzing hardware and software problems and making a diagnosis quickly
• Strong customer service background, ability to work in a team environment, enjoy working with people
• Strong analytical and statistical skills & Crisis Management Skills
• Self Learner / Quick Learner / Proven ability to Multitask
• Ability to ensure all client requirements are met along with overall client satisfaction.
• Adherence to the specified standards of Quality and Audit / Risk requirements
• Coordinating with other business functions to develop and implement plans
Roles and Responsibilities
• AWS
• FIRCOSOFT
• LINUX
• DATABSE
• SRE
• JAVA
• PYTHON
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Keyskills :
salestechnical supportslacustomer relationsdeliverykeeping things simple