Support Specialist

Job Description

Telecom / IT-Hardware / Tech. Staff / Support Job Description About Us : Spectrum Talent Management is a comprehensive HR services company offering solutions spanning the entire talent life cycle including Recruitment, Onboarding, Payroll and Flexible Staffing. Founded in 2008, we are a continuously growing, yet mature service firm specializing in recruitment and staffing requirements of global organizations. Our leadership and high acceptance in the market is evident by the phenomenal growth that we have demonstrated in just few years of our inception. From Permanent recruitment to Flexi staffing, Payroll management to RPO, the orbit of the value add that we provide our customers with has always evolved, and diversified from time to time. This has enabled us to become a preferred vendor with most of our clients. Roles and Responsibility :

Job Title: Support Specialist

Location: India-Mumbai-SPECTRA

Overview:

Food. Purpose. You.

We serve the world by making food people love. As one of the worlds leading food companies,They believes that food should make us better. Food brings us joy and nourishes our lives, connecting us to each other and the earth. operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Hagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Annies, Lara Bar, Yoplait and more. Headquartered in Minneapolis, They had global net sales of US$17.6 billion during fiscal 2015.

We seek out the best talent, and then give them development resources, support and the chance to lead something big. Choosing a career with means joining a company where you can make a difference in the lives of millions of people. There is tremendous opportunity here for individuals who want to advance food through innovation and serve the world.

Responsibilities:

95 % of Time

Ensure that support calls are addressed and closed in a timely manner, as per the agreed timelines defined in the SLA

Simulate or recreate user problems to resolve operating difficulties in a timely manner.

Work closely with business to understand requirements and find solutions to business issues.

Drive integration of problem resolution with MGO resources.

Drive a culture of accountability and performance.

Lead efforts to document support plans for each technology and business area.

Work to support Infrastructure team on their projects, e.g. implementing, and maintaining IS infrastructure systems (computers, VDI, telecommunications, etc.) to ensure transparent and reliable service

Understand the GBS/IDC/India Business technology portfolio, including WHQ driven systems

Recommend/Implement IS technologies in line with policies, standards, and guidelines balanced with India needs

Align and lead IS objectives and resources to support priorities such as Continuous Improvement, and other initiatives as well as WHQ essential projects

Ensure adherence to policies, standards, and guidelines

Plan, manage, and optimize projects where necessary.

5 % of Time

Support audits

Represent IS on project teams to ensure appropriate use of technology and knowledge sharing

Qualifications:

Desired Profile (Describe the expectations from the candidate)

Education Minimum Degree Requirements: Bachelors Preferred

Experience Minimum years of related experience required: 1-2 years

Preferred years of related experience: 2 years

Desired Candidate : Qualifications:

Desired Profile (Describe the expectations from the candidate)

Education Minimum Degree Requirements: Bachelors Preferred

Experience Minimum years of related experience required: 1-2 years

Preferred years of related experience: 2 years

Please update / fill the details referred here in above. ,

Keyskills :
application servicesfinancial services plsqlsql sqllife cycle it hardwareproject teams