| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Gems / Jewellery |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
To manage the day- to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and performance targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions. Train and motivate team to meet CSAT targets, service level components, quality and productivity targets indicators- People Management, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line. Compiling reports on teams performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and visa versa. Work very closely with team members to solve customer problems. Also needs to understand agents problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Job Location: Fort, MumbaiExperience: Minimum 4 yearsNote: Preferred from Ecommerce background,
Keyskills :
all monitoring problem solving process development people management customer experience