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Team Leader

4.00 to 9.00 Years   Mumbai City   19 Oct, 2021
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Key Responsibilities would include:-

  • Provide overall supervision to the staff during the shift operating window.
  • Ensure that all work items are completed as per the agreed SLA.
  • Monitor the exceptions and ensure that they are resolved in a timely manner.
  • Identify opportunities for improving the efficiency of the process.
  • Identify the training requirements of the team members and work with the on providing the required trainings
  • Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
  • Prepare the weekly / monthly MIS reports
  • Track the changes to the procedures and ensure that the team is fully aware of the changes
Qualifications
  • Graduate with Minimum 5 years Financial Operations Processing experience, with a strong team management experience in similar environment.
  • Experience and a working knowledge of various aspects of International Payment Processing Operations. Min 4 years of experience in a back office operations of a reputed foreign bank or it s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
  • Working Knowledge of SWIFTS & international payment conventions & practices is a must.
  • Good Interpersonal skills to be able to communicate internally & externally and at all levels.
  • Excellent written & oral communication skills in English.
  • Good people management skills.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • An acute client focus.
  • Strong PC, project management, and analytical skills.
  • Knowledge of MS Access, Excel, PowerPoint, and Word.
  • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
  • To manage the day to day Operations for the Payments Processing Function. Reporting to the Process Manager and currently managing a team of six team members.
  • The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
  • Identify opportunities for improving the efficiency of the process.
  • Identify the training requirements of the team members and work with the Associate on providing the required trainings.
  • Prepare the weekly / monthly MIS reports.
,

Keyskills :
office operationspeople managementcreative problem solvingproblem solvingqualityback office operationsms accessback officecustomer relationssalescoachingteam managementslaproject manageme

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