| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Team Manager - Fraud InboundChase Card ServicesThe Fraud Call Center is customer centric with a focus on qualitative customer interactions and service. This department is one of the first points of contact when the customer believes there is potential Fraud on their account and when merchants require a verbal authorization.Key Responsibilities:The Fraud Team Manager will supervise a staff of 15 inbound phone representatives .Responsibilities of the Team Manager include, but are not limited to; coaching and monitoring staff interactions with customers, ensuring staff development, maintaining/ increasing both customer and employee satisfaction, managing to performance metrics (service level, AHT,VCM, staff schedule adherence, etc.) and meeting business objectives.The ideal candidate will have the ability to balance employee morale and motivation with business objectives, including customer satisfaction. The individual will be proactive at meeting the needs of the Call Center team, participate in projects, serve as mentor to staff and peers and contribute to a strong and focused culture. Must be organized, welcomes change and has an in depth understanding of Fraud processes.Successful Team Managers focus on the needs of our customers and employees while ensuring that business needs are met. They are organized, flexible, adapt to change and are knowledgeable of Fraud processes.Required Skills:
Keyskills :
salescustomerrelationsslaqualitycoachingcallcentermusicmakingcustomercentricqualityassurancestaffdevelopmentflexiblescheduleaffirmativeactionicrosoftwperfmancemetricscommunicationskill